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Meet Our Teams

NDI is built by people who care deeply about precision, reliability, and the people who depend on the OEM systems our technology supports. Discover the teams behind our work.

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Every Team Plays a Part

From the engineers advancing Optical and Electromagnetic tracking technology to the operations team ensuring every product is built to the highest standard, each department at NDI contributes to a shared purpose: supporting navigation technologies integrated into medical devices used around the world.

Our teams span disciplines and geographies, yet are united by a commitment to precision, partnership, and continuous improvement. Whether you are engaging with NDI as a customer, candidate, or partner, understanding who we are helps you understand how we work.

Group photo of an NDI team posing together in front of the illuminated NDI logo, with some team members standing and others seated on a couch.

Our Departments

Select any department to expand its full overview.

Finance

Strength in numbers. They speak spreadsheets.

The Finance Team oversees the organization’s financial operations, supporting accurate reporting, effective fund management, strategic budgeting and planning, and compliance with accounting standards and controls. Their work spans:

  • Financial operations: Accounts payable and receivable, payroll, and bank reconciliations
  • Reporting and compliance: General ledger management, financial statements, and adherence to accounting standards and internal controls
  • Asset and cost management: Inventory costing and variance analysis, capital asset tracking, and depreciation
  • Tax management: Preparation and filing of tax returns, maintaining compliance with tax regulations, managing tax payments, and supporting audits and tax planning

By maintaining reliable financial records and collaborating closely with teams across the business, Finance provides the clarity and structure that support informed decision-making and responsible, sustainable growth.

Human Resources

Empowering people. Elevating performance.

The Human Resources Team designs and leads programs that support employee well-being, talent acquisition, organizational development, and engagement across the business. Their work spans:

  • Talent and workforce strategy: Recruitment, global hiring, attrition management, and succession planning
  • Development and engagement: Training programs, leadership coaching, and initiatives such as engagement surveys that strengthen culture and performance
  • Organizational effectiveness: Employee relations, change management, and aligning HR practices with business objectives

By aligning people strategies with NDI’s strategic goals, HR helps build a resilient, inclusive, and high-performing organization. From onboarding through career development, the team plays a central role in shaping the employee experience and ensuring leaders and teams are equipped to deliver lasting value.

Information Technology

If you don’t know who to ask, ask IT!

The Information Technology Team delivers secure, reliable global IT operations across the organization. Their work spans:

  • Infrastructure and systems management: Overseeing end-user technology, enterprise infrastructure, and core business systems
  • Cybersecurity and risk governance: Protecting the organization through cybersecurity oversight, risk management, incident response, and regulatory-aligned controls
  • Operational continuity: Maintaining system stability and availability to support uninterrupted business operations

By safeguarding systems, data, and digital infrastructure, IT helps protect customer trust, supports regulatory compliance, maintains product integrity, and supply reliability. With more than 100 years of combined experience across a team of five, they provide the expertise and vigilance required to keep the organization secure and connected.

Operations

There are no bad days in Ops, they get it done.

The Operations Team leads the manufacturing and supply of NDI’s products, overseeing the full journey from order receipt through production, delivery, and servicing. Their work spans:

  • Manufacturing operations: Managing end-to-end production, collaborating with commercial teams on forecasts and orders, planning material and capacity requirements, coordinating resources and logistics, and helping ensure customers receive products when they need them
  • Assembly and testing: Building and testing tracking platforms with a high level of quality, precision, and care to ensure each product meets NDI’s standards before it reaches customers
  • Supply chain and strategic sourcing: Developing and managing supplier relationships, sourcing and contracting, monitoring performance and compliance, maintaining optimal inventory levels, and proactively mitigating risk to ensure uninterrupted production

By ensuring materials, systems, and processes align seamlessly, Operations deliver high-quality products to customers when they need them. The team plays a critical role in strategic decision-making, from supplier selection to risk management, helping safeguard product integrity, supply reliability, and performance in regulated environments.

Product Management

Shaping what’s next in navigation technology.

The Product Management Team defines and drives the direction of NDI’s product portfolio, bridging discovery, development, and lifecycle management. Their work spans:

  • Product strategy and portfolio direction: Translating market and application insights into validated product strategies that support growth and profitability
  • Innovation to commercialization: Aligning discovery efforts with development priorities to deliver differentiated value for OEM partners
  • Lifecycle excellence: Guiding products from concept through launch and ongoing optimization

Operating within a complex B2B model, the team conducts discovery not only with direct customers, but also one layer deeper, engaging with end-market stakeholders to ensure NDI focuses on the right problems and opportunities. By connecting insight, innovation, and execution, Product Management helps ensure the portfolio remains relevant, differentiated, and aligned with evolving market needs.

Research & Development

They trust, but they verify.

The Research & Development Team advances NDI’s Optical and Electromagnetic tracking technologies from early discovery through a full product lifecycle. Their work spans:

  • Advanced research and innovation: Driving measurement accuracy, exploring new concepts, and applying rigorous experimentation to inform product direction
  • System and product development: Designing and integrating hardware, firmware, software, FPGA logic, Optical systems, Electromagnetic components, and mechanical solutions optimized for demanding environments
  • Architecture and risk management: Aligning cross-functional teams, managing technical risk, and guiding safe, effective product development
  • Design verification: Rigorously testing hardware and software across platforms and configurations to ensure reliability, consistency, and readiness for release

Operating across disciplines, R&D combines metrology, algorithms, electronics, optics, embedded systems, and software expertise to solve complex tracking challenges. The team works closely with OEM partners to understand real-world use cases, translating market and application insights into validated solutions that expand what tracking technology can enable.  

By coupling innovation with rigorous validation, R&D ensures that every system delivered meets the high standards of accuracy, reliability, and performance required in demanding OEM applications in regulated environments

Marketing

Precisely.

The Marketing Team shapes how NDI is positioned, understood, and experienced across the market. Their work spans:

  • Brand and communications: Identity and branding, digital strategy, website management, social media, public relations, and content development that supports sales and customer engagement. The team shapes and delivers the story of why our solutions matter, what differentiates them, and how they deliver value to customers, supported by campaign execution and performance reporting.
  • Product marketing: Product education, launch strategy, and campaign development, with downstream product managers determining the strategy and tactics needed to drive revenue growth and ensure clear, compelling product positioning.
  • Application marketing: Application-focused education initiatives and partnerships with key opinion leaders. As subject matter experts, the team translates customer insights into strategies that bridge technical capability with market relevance and guide informed decision-making
  • Pricing and market analytics: Market analysis, pricing strategy, forecasting, and strategic data modeling that deliver actionable insights to support competitive positioning and drive informed business decisions.

By building brand awareness, delivering clear product information, and guiding the customer journey from first engagement through ongoing partnership, Marketing ensures the value of NDI’s technology is communicated with clarity and purpose. Behind every initiative is data-driven analysis, cross-functional collaboration, and strategic planning that supports teams across the organization and positions NDI for sustained growth.

Sales

Customer focused. Results-driven.

The Sales Team partners with customers — from early-stage startups to global OEMs — to embed NDI’s tracking technology at the core of OEM devices across diverse  applications. Through specialized functions, they support customers from early concept through commercialization and scale. Their work spans:  

  • Business management: Working directly with customers to understand their applications, guide solution evaluation, and lead commercial strategy, including pricing, contracts, and long-term partnerships, to drive growth
  • Commercial planning: Translating demand signals into forecasts, aligning supply with customer needs, and delivering insights that guide operational and financial decisions
  • Consumables sales: Managing the ongoing supply of consumables across global markets, ensuring reliable availability and support for OEM customers and their end users
  • Strategic partnerships: Building relationships with key partners to expand NDI’s reach and enable customers around the world to access and deploy NDI technologies

Operating across Asia Pacific, Europe, and North America, the team partners with customers throughout their development journey, supporting early innovation, enabling OEM applications, and scaling solutions into long-term commercial success.

Product Integration

Integrating technology. Enabling innovation.

The Product Integration Team works directly with customers to ensure NDI’s tracking technologies are successfully integrated into their systems and applications. Their work spans:

  • Technical integration support: Guiding customers through system setup, configuration, and integration of NDI tracking technology within their products
  • Application guidance and feasibility support: Helping teams evaluate how navigation solutions fit within their device architecture and development process
  • Cross-functional collaboration: Working closely with R&D, Product Management, and Sales to ensure customer requirements are understood and supported throughout the development lifecycle
  • Technical problem-solving: Helping customers troubleshoot integration challenges and optimize performance in real-world environments

Through hands-on collaboration and deep technical expertise, the Product Integration team helps ensure customers can successfully build, test, and deploy solutions that incorporate NDI technology.

Customer Experience

Coordinating a seamless, reliable customer experience at scale.

The Customer Experience (CX) Team plays a critical role in supporting NDI’s sustaining and growing business by managing the day-to-day execution of customer interactions. Working closely with customers and internal teams to ensure orders, communication, and operations run smoothly and efficiently. Their work spans:

  • Order management and fulfillment: Processing customer orders, coordinating delivery timelines, and delivering accurate, timely execution to support ongoing business
  • Customer coordination: Acting as a central point of contact to manage inquiries, updates, and requests, keeping customers informed and aligned
  • Cross-functional collaboration: Partnering with Sales, Integration, Finance, Operations, and other teams to resolve issues and ensure customer needs are met
  • Operational execution: Managing documentation, systems, and workflows that enable consistent, scalable customer support
  • Customer insight: Capturing feedback and identifying opportunities to improve processes and enhance overall customer experience

By combining strong execution with cross-functional coordination, the CX team ensures customers experience reliable, responsive support as their business with NDI grows.

Quality and Regulatory Affairs

Integrity by design. Compliance without compromise.

The Quality and Regulatory Affairs (QARA) Team ensures that NDI’s medical devices and tracking technologies meet the rigorous safety, performance, and regulatory requirements of global markets. Comprised of a highly experienced team of industry professionals, they act as the guardians of the organization’s Quality Management System (QMS), bridging the gap between innovative engineering and the strict mandates of international health authorities. Their work spans:

  • Regulatory Strategy: Navigating complex global regulatory pathways — including FDA, EU MDR, and international requirements — while employing AI-driven intelligence and forward-looking processes to ensure sustained compliance for NDI’s medical devices and OEM components.
  • Quality Management Systems (QMS): Maintaining and advancing a robust QMS certified to ISO 13485, conforms to EU MDR, UKCA, and compliant with FDA QMSR requirements, ensuring every process — from design through post-market surveillance — is controlled, repeatable, and effective.
  • Risk Management and Compliance: Leading cross-functional risk assessments to proactively identify and mitigate technical and operational risks, ensuring the integrity of NDI’s design, manufacturing, and supply chain processes.
  • Strategic Partnership: Providing critical oversight on quality agreements and regulatory documentation, ensuring clear accountability with OEM partners and regulatory bodies and suppliers.
  • Audit and Inspection Readiness: Managing formal interactions with regulatory agencies and notified bodies, ensuring NDI remains in a constant state of readiness to safeguard customer trust and market access.
By integrating technical precision with regulatory rigor, the QARA team ensures that NDI delivers the reliability and safety for the products we build.

Research and Development, Waterloo ON

Find Your Place at NDI

We are always looking for talented, curious people who want to do meaningful work in an environment that values collaboration, precision, and growth. Explore open roles and see where you fit.

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